Peter Block is the author of several best selling books. The most widely known being Flawless Consulting. He writes and talks about how consultants can provide service and accountability to organizations. And oh… did I mention that he is a great source of inspiration to consultants who care about their profession?
What is the value of feedback when I can’t frame it, understand it or act upon it? Will I be labeled ‘resistant’ if I ask to reframe it over and over again? Feedback – yes but… feedback that is not actionable and measurable in my world will not empower me.
Resistance is only 1 out of 4 possible reactions; but it takes a resistance map to see it.
Never mistake a lack of agreement for a lack of trust. If you fail to make the right assessment you may end up categorizing people in the wrong pigeon holes and you may be starting off your program on the wrong foot.
This is the title of a paragraph in Peter Block’s book ‘Flawless Consulting’. He warns against the paranoid habit of some consultants interpreting every line manager’s objections as resistance. Resistance is often a label used by consultants who want to be right – in spite of the customer relationship. Here’s a quote of that paragraph: […]
… and Coming to Better Grips with Resistance For a few weeks now I am fascinated by a discussion on indifference on Tom Peters’ blog. It brought to my attention that there is more than ‘good old resistance’ to organizational change. The longer I thought about it the more I realized that the number one […]