Julien Smith

Unraveling Social Interaction (part 5)

Putting digital communication trough the test of the insights we gathered in the previous four articles. It turns out that unraveling human interaction is more important for digital communications.

The Impact of Social Media on Doing Business

One minute interview with social media expert Clo Willaerts on the impact of social media on business… and change management.

Book Review: Trust Agents: Using the Web to Build Influence, Improve Reputation, and Earn Trust

Reading Trust Agents is like paging through the digital twin brother of Carnegies landmark “How to Win Friends and Influence People”.