John Kador

John Kador is a business writer in Winfield, PA USA.  His latest book is Effective Apology: Mending Fences, Building Bridges, and Restoring Trust (Bk Business)(Berrett-Koehler).

He can be contacted at

More information about the book is at

How to Apologize

When we make a mistake, most of us understand that we owe an apology. We know this because when we are hurt by a mistake made by someone else, we want that person to apologize to us.