When it comes to implementing SAP, there is a large gap between what users need and what consultants think they need. The drawing points out the difference between Training (restricted to the classroom) and Learning (anything that is needed to prepare a user) by looking at the question: “Where is the knowledge users need when they start using SAP from scratch?” (Click on the drawing to enlarge.)
Regular readers of this blog know that you can’t blame the consultants for missing out the largest part of the iceberg… after all, they are only ducks – unable to spot what could possibily be going on below the surface.
