Archives
Communication “1-N”: The Checklist
Building further on the Know-Feel-Do anatomy that I explained last week, there is a checklist that I often use for large scale communications on big organizational change projects.
Know-Feel-Do = Bottom Line of Communication
In the world-famous book of John Kotter, ‘Leading Change’, we can find a striking calculation regarding communication of strategic large-scale organizational change projects.
A conflict isn’t always a bad thing – Part 4
"Implementation is the last 99%" – Tom Peters Finally – the GSD perspective (GSD = ‘Getting Stuff Done’). When we have a closer look at the workplace dynamics that are in play when projects and departments are getting work done (aka: ‘implementation’), there is a remarkable phenomenon: conflict and tension seem to be part of […]
How do you communicate?
Often times I hear program managers who say: we need to communicate, communicate, communicate! In their view, successful communication comes down to transmitting a high volume of information in a high frequency. However – in my humble opinion – communication is not the message sent, but the message received. So I tend to measure the […]
Organizational Change Management Portfolio is McKinsey-proof
The organizational Change Portfolio stands the test of McKinsey. That’s what I found out as I was scanning the latest articles on organizational change management. Some time ago introduced the organizational change portfolio in the article “Wellness My Ass“. Now, looking at the results of the latest McKinsey survey (*), I feel less insecure and […]
The Nespresso Strategy
Whenever you kick-off a large scale organizational change initiative you are going to need people to sponsor it, to lead it and to execute it. In plain English: you will need to staff a project team with skilled people and you will be asking of them a more than average commitment and a considerable effort. […]
Grumpy Boss and Burnout?
Some time ago I posted an article on burnout and just recently I shared my view on the causes and effects of grumpy bosses. Until now I only vaguely realized that both were related with each other, but since I used the car – engine – driver comparison as a metaphor the relationship is getting […]
Web 2.0 is a Major Organizational Change Accelerator
Yes that’s right. And if you don’t know what Web 2.0 (*) means this is your wake-up call. Last week McKinsey Quarterly published its global survey results on the use of Web 2.0 tools and technologies. Four important observations come to the surface and all four of them are extremely important in the face of […]
The Speed of Change
This is just a reminder of two things we all know but fail to understand when it matters most: simplicity and synchronization.
Metaphorically Speaking about SAP
The majority of the projects I am involved in are SAP implementations and most of the times we face the issue of explaining the impact of SAP to the future users, their bosses or their bosses’ boss. I grab the attention fairly easily by saying ‘this is not just a software implementation‘, but as soon […]
