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Quality Time is a Lie

Crushed by the sadness of an illusion that evaporates. Quality time is a lie. And everything else that is based on this idea is falling apart.

The skill-will matrix

One of the tools that I often use is the so-called Skill-Will matrix. I use this tool to predict and to plan how often my support is needed.

Once upon a time…

A fairy tale for the suffering in the workplace. Once upon a time there was a pond with the most exceptional fish one could think of. The man who took care of the pond wanted it to be the best pond of all times, and so did the fish. The man took care of everything […]

The Anatomy of an Apology

I am currently reading The Manager’s Book of Decencies – How Small Gestures Build Great Companies, by Stephen Harrison. Actually, it is more a field guide than a book, because it’s packed with real-life examples of decencies that result in major business impact, and that you can put to use in your company. Examples include: […]