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Feedback takes Courage

“You are NOT paid for wasting your time with performance evaluation. You are here to do your bloody job!”.

Apparently, those are the words of a senior program director my friend Christopher bumped into while checking out the idea of evaluating the performance of the consultants of his team.

Return-on-Training? Wrong Question!

Last week the manager of a plant involved in a major organizational change project claimed that the return-on-training of his classroom training courses was disappointingly low.

A conflict isn’t always a bad thing – Part 5

Unexpected – like innovation itself – another perspective that I’d like to add to this series: the newest insights on biodiversity.

Communication “1-N”: The Checklist

Building further on the Know-Feel-Do anatomy that I explained last week, there is a checklist that I often use for large scale communications on big organizational change projects.