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Know-Feel-Do = Bottom Line of Communication
In the world-famous book of John Kotter, ‘Leading Change’, we can find a striking calculation regarding communication of strategic large-scale organizational change projects.
Do I need to paint a picture? SAP and Learning!
When it comes to implementing SAP, there is a large gap between what users need and what consultants think they need.
A conflict isn’t always a bad thing – Part 4
"Implementation is the last 99%" – Tom Peters Finally – the GSD perspective (GSD = ‘Getting Stuff Done’). When we have a closer look at the workplace dynamics that are in play when projects and departments are getting work done (aka: ‘implementation’), there is a remarkable phenomenon: conflict and tension seem to be part of […]
A conflict isn’t always a bad thing – Part 3
Never mistake a lack of agreement for a lack of trust. If you fail to make the right assessment you may end up categorizing people in the wrong pigeon holes and you may be starting off your program on the wrong foot.
